Get In Touch
Questions, bug reports, partnership inquiries — we're here and we respond within 24–48 hours.
Most questions are answered on our FAQ section or How It Works page.
Before you write
Specific details let us answer on the first reply instead of trading emails. What helps most:
- An analysis you disagree with. Send the product barcode or scan link, the ingredient list exactly as printed, and which verdict looks wrong. What each score is based on, and which sources we use, is documented on How We Score.
- A bug report. Send the page URL, the browser and device, what you expected, and what actually happened. Screenshots help when a layout looks broken.
- An account or data request. Write from the address on the account so we can verify it. Deletion and export requests are handled as described in our Privacy Policy.
Support is answered within 24–48 hours, Monday to Friday. Ingredient questions that need a medical judgement — interactions with a prescription, an allergy emergency, a pregnancy decision — belong with a clinician or pharmacist rather than with us. SafeShelf gives you the ingredient data; it does not diagnose or prescribe. For how scanning works end to end, see How It Works.
Send us a message
We typically respond within 24–48 hours.